We strive to add value to your business in a consultative manner - to deliver innovative solutions that reduce installation lead times and reduce costs of ownership e.g. brake kits and ready to fit solutions.
Our teams are supported with bespoke training programmes, competency assessments and personal development plans which help them understand how to be better. Dedicated specialist knowledge support is available across the network to assist with complex product areas, for example of Truck Specialist Team hotline. At EMS, we will never cease to learn, grow, develop and nurture talent for the benefit of the individual, the team and most importantly – our customers and partners.
OUR PEOPLE PROMISE
- Our people care - we know this because our customers tell us this - through our electronic/ paper questionnaires (detailed in the schematic)
- Our people respond - we deal with issues immediately to ensure partnerships flourish
- We offer “one contact to one customer” (one2one) as a default, no matter how large or small, we strive to ensure we consistently meet customers needs
- We deliver a first-class product range, to ensure you receive:
Brands you can trust both from within the BPW group and from top global OEMs and aftermarket suppliers
Transparency of all parts numbers giving you confidence that “what it says on the box is in the box “– mitigating risk and cost of failure
Access to first class parts recognition support either nationally, regionally or at the local branch to meet both truck and trailer needs
meet the team
EMS is represented across all areas and every department with experienced, talented and conscientious individuals. They understand your needs, and your challenges, and the recognise the importance of Our Values. Let’s meet the Senior Leadership team who support and develop these teams at EMSmeet the team
our values
We are dedicated to providing top-notch products and services, fostering trust, embracing new technologies, and leading environmentally responsible practices.
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WITH EXCELLENT SUPPORT AND A FOCUS ON PROFESSIONAL GROWTH, I’VE BEEN ABLE TO ADVANCE MY CAREER WHILE CONTRIBUTING TO THE SUCCESS OF OUR CUSTOMERS. EMS TRULY VALUES ITS EMPLOYEES…”
Peter Thompson
Warehouse Supervisor
Success Stories
