Stock
At EMS we pride ourselves on delivering the right part, at the right time at a competitive price via our branch network who provide a first pick rate that is unrivalled in the industry. We provide exceptional availability through our 18 locations and Central Distribution Centre in Northampton, that is underpinned by our BPW AMG Warehouse in Wuppertal, providing daily shipments to the UK product ranging, sourcing and availability is never a challenge.
We carry a stock value across our network of around 750,000 units, across 23,000 part numbers from over 550 brands. As well as our national branch and warehouse network, EMS operates and manages over 300 Imprest stock locations to support customers with immediate, off the shelf availability.
Impress Stocks
Provision of Impress stocks (customer locations) is a key element in EMS’ stock availability offering – we currently manage over 350 locations nationwide! Managed through our branch network and sales teams, Impress stocks (approved according to commercial sign-off) are controlled by our specialist SOR Checkers in partnership with customers, according to agreed count cycles (recommended monthly) and parts profile reviews (recommended six-monthly). This solution is available in line with commercial approval based on range of parts and volume usage on a site-by-site customer basis.
Warranty Management
Warranty is as important to EMS at it is to all our customers so with this in mind, we developed a transparent way of highlighting potential claims via our ITRAC web ordering solution. Our app prompts users by tracking Part Number, Asset Number, Fitment Position and Date of Purchase. A flag appears before the item is added to their basket instructing the operator to contact their local EMS branch as the item has matched all previous criteria within the suppliers’ standard warranty period.
Consolidated Invoicing
EMS offer a bespoke consolidated invoicing program tailored to every customer’s requirements based around Daily, Weekly, Two Weekly and Monthly frequency that can be invoiced by Order Number, Advice Note, Itemised or Summarised.
Captive and Vendor Payment Accounts
With our extensive National coverage EMS are able to support all of our customers as they utilise the UK wide Network of independent Repair Vendors. Robust and efficient ordering processes, coupled with Daily deliveries ensure your Truck and/or Trailers are worked on without any delays and returned back to your business allowing you to commit to your day-today responsibilities for your customers.
Multiple account offering – We can deal with you, your vendor specifically or invoice the customer direct to manage the parts spend via an approval process (if required). Many of our customers have multiple C/O accounts that we invoice direct and ship straight to the vendor – anywhere and everywhere in the UK!
Dedicated Customer Account Management
National Accounts – No one customer is the same so to ensure EMS can support all your individual needs we allocate a dedicated Account Management Professional, with a full and comprehensive focus on all aspects of service delivery to you. We look to develop a unique set of service parameters that reflects the needs of your business and implement them across all our network contact points. By focussing on delivering a mutually agreed plan through a structured Implementation process, it ensures that all your individual processes are in place with all relevant touch points of the EMS Network. Your dedicated Account Manager will be your EMS point of contact for all internal discussions and interaction with you as our customer.
Tailored SLAs and Pricing Solutions
How do we know that what we are delivering day-to-day is working and is adding value to your business? The implementation process at initial set-up provides us with this view by agreeing bespoke Service Level Agreements (SLA) with appropriate and achievable Key Performance Indicators (KPI’s). We will report on these each month, you will have access to a bespoke dashboard of BI, so you can assess our performance objectively. You will see exactly where opportunities lie, and in conjunction with your Account Manager, solutions can be put in place to fine tune and align our service with your business needs. Our National Account customers enjoy the benefit of structured and bespoke pricing as part of a unique Commercial contract.
Bespoke BI/MI Dashboards
As a partner of EMS, we can create bespoke management information for various levels within your business. This is often a common request to manage spend, specific parts usage and to centralise all parts linked to each job if required. This can be tailored specifically per vendor or workshop technician. As part of your regular account management reviews with your dedicated account manager you have full transparency to as much or as little as you require for your business.
